Obtaining an Internet IP Address
If your wireless router is unable to access the internet, and your Internet light is amber, check the
wireless router to see if it is able to get an Internet IP address from your service provider. Unless
you have a static IP address, your wireless router automatically requests an IP address from your
service provider.
To check the Internet IP address from the browser interface:
1. Log in to the wireless router.
2. Use the Router Status link under the Maintenance heading to check that an IP address is shown
for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP address
from your service provider.
If your router is unable to obtain an IP address from the your service provider, the problem may be
one of the following:
• Your service provider may require a login. Ask your service provider whether they require
PPP over Ethernet (PPPoE) login.
• You may have incorrectly set the Service Name, User Name and Password. See
“Troubleshooting PPPoE”, below.
• Your service provider may check for your computer's host name.
Assign the computer Host Name of your ISP account to the wireless router in the browserbased
Basic Settings menu.
• Your service provider only allows one Ethernet MAC address to connect to Internet, and may
check for your computer’s MAC address.
In this case, inform your service provider that you have bought a new network device, and ask
them to use the wireless router’s MAC address.
OR
Configure your router to spoof your computer’s MAC address. This can be done in the Basic
Settings menu. Refer to the online help in the wireless router main menu.

Troubleshooting the Internet Service Connection
If your router is unable to access the Internet, check that the Internet connection is working, and
then check that the wireless router can get an Internet address.
Internet Connection
First verify that your cable or ADSL modem has a successful connection. The cable or ADSL
modem status lights indicate if the modem connection is successful or not. Check your modem
documentation or call your Internet service provider for help with verifying that the modem has a
successful connection.
Wireless Router Internet Light is Green or Blinking Green
If your Internet light is green or blinking green, then you have a good Internet connection, and
your wiring is correct.
Wireless Router Internet Light Off
If the Internet light is off, verify that the Ethernet cable is securely connected between the cable or
ADSL modem, and that both the modem and wireless router are turned on.

Troubleshooting Logging In to the Wireless Router
If you are unable to log in to the wireless router, check the following:
• If you are using an Ethernet-connected computer, check the Ethernet connection between the
computer and the router as described in the previous section.
• Make sure you are using the correct login information. The factory default login name is
admin and the password is password. Make sure that CAPS LOCK is off when entering this
information.

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